Tegano Masinde
Report an issue

Is your WordPress website down or acting up? I'll get it working again.

I'm Tegano. For 3½ years I've been the person business owners call when their website breaks, gets hacked, or stops doing what it should. I fix it, then explain what happened in plain English.

  • Safe copy saved before every fix
  • Updates in plain English
  • Fixes the cause, not just the symptom

What's going wrong with your system?

Tap the ones that sound like yours. You can pick more than one, then continue to a short report form.

Ongoing care, so problems get caught early

Don't want to wait for a breakdown? Monthly care keeps your site healthy. I handle support and upkeep only. I don't build new websites or do design work, which is why I'm quick at repairs.

How I fix your website

  1. You tell me what's wrong

    Use the report form. Say what you're seeing and what changed just before it started.

  2. I save a copy first

    So if anything goes sideways, we can go straight back.

  3. I find the real cause

    I trace the problem step by step instead of guessing.

  4. I fix it and test it

    I try the site as a visitor would, then send you a plain summary.

Case studies

How I investigate problems, with the evidence and the fix. Each one opens as its own page.

Portrait of Tegano Masinde

I troubleshoot SOFTWARE problems beyond the dashboard and fancy USER INTERFACE.

I'm focuse on systems built on CUSTOM SOFTWARE and WORDPRESS PORTALS. I Love diagnosing website issues, troubleshooting plugin and theme conflicts, investigating server-side errors, and helping businesses keep their systems stable, secure and reliable.

Over the past 3.5 years I've worked with clients on website projects and support needs. That has shaped how I work: understand the problem first, investigate the evidence, find the underlying cause, and fix it properly instead of hiding the symptoms.

I use teganomasinde.blog as my portfolio and a place to document my troubleshooting work. My freelance work runs through SoftwareBreaks.online.

  • Support
  • Maintenance
  • Security
  • Code refactoring
  • Updates

Experience

  1. Freelance WordPress Support Specialist, SoftwareBreaks.online

    3½ years · FREELANCER

    Support, maintenance, security, code refactoring and updates for WordPress websites. Investigating plugin and theme conflicts, PHP errors and server-side faults (Linux, Nginx, PHP-FPM, MariaDB), recovering broken and hacked sites, and keeping live sites updated and backed up.

Websites I've helped

Tell me what's happening

Describe the problem and what changed just before it started. I'll reply with what I think is wrong and the next step. Hiring? Choose "Job or contract enquiry" on the form.

0 problems selected Continue